Transform your Dog's Style each time you visit.

We will send out a NO-REPLY reminder text message the day before your booking. 

If you need to cancel your booking, please contact us via EMAIL asap. We require at least 24 hours cancellation notice.  

Starting from Thursday 1st February 2024, we have implemented a NO SHOW FEE. For any missed appointments due to forgetting, not showing up without a valid explanation or late cancellation (i.e. not giving at least 24 hours' notice) you will be charged an additional 50% of your dog’s grooming price when you re-book. This is to cover the cost of your missed appointment, staffing and operating costs. 

This fee will ensure that we can accommodate as many customers as possible, sustain a fair booking system and maintain our commitment to providing the best possible service. We value your time and the time of our groomers. 
We understand that life can be unpredictable. However, we kindly ask for your cooperation and understanding in this matter.
There are a few serious circumstances where the fee will be waived, unforseen circumstances or if the date of the booking was incorrect. 

Generally not! Dog grooming places are usually booked about 2-3 weeks in

advance all year round. Please be patient with us as we will always do our best to

get you in at our earliest availability possible.

A regular customer is someone who visits us on a regular basis (i.e. anywhere from every 2 weeks to every 10-12 weeks). If you have been a regular customer with us before, HAVEN'T booked in with us for more than 6 months and upto 2 years+ and then try to book in with us, this classfies you as a returning customer, NOT a regular customer. During out busier periods we prioritise our regular customers over returning and new customers. 

Dogs Only Grooming has a car spot directly across from the entrance. Just look for

number 6 on the ground which corresponds to our door number.

Any haircut longer than 1cm requires your dogs hair to have absolutely NO MATTS!

We use a fine tooth comb attachment on all our clippers that come in different

lengths to achieve these longer haircuts. Anywhere your dogs hair is matted or

knotty the combs WILL NOT go through the hair. If you wish for your dog to have a

longer haircut but certain areas are matted, this is when the haircut becomes patchy and uneven as we have to shave short the areas that are matted. It is uncomfortable and unfair on the dog for us to try and brush these out where the

matting is in clumps. It can also cause skin irritation and hot-spotting if not

removed.

It is ESSENTIAL to brush your dogs hair regularly if you desire anything longer than

1cm.

A lot of people generally go for 1cm or shorter during the warmer months. For our

bigger breed dogs (i.e Groodles, Labradoodles, Sheepadoodles) we only ever do

1cm or shorter during this time. We work in a fast paced environment and

unfortunately cannot facilitate doing anything longer within the time frames we

have throughout the day and the amount of dogs we do.

Longer haircuts involve more labour and generally cost more.

No. We do not feed the dogs or give them any form of treats whilst they are in our care.

We do however have several water bowls placed around the room for hydration throughout the day.  

Unfortunately we no longer take on larger breed dogs. This includes St Bernards,

Malamutes, Sheepadoodles, Samoyeds, Huskies, German Shepherds, Bernese Mountain Dogs,

Irish Wolfhounds, Newfoundlands, Russian Terriers and/or any similar breeds.

We have separate fenced off areas for those dogs that don’t mix well with other

dogs. We also recommend an ASAP groom for these dogs.

Yes we can. We can clip you dogs nails any time during opening hours. This does

not require a booking and costs $10

Old Dogs - They tend to be a little more difficult to groom but we try and make it

as comfortable for them as possible whilst in our care. This is when the groom

becomes what we call a “COMFORT CLIP”. This means we only ever do what the

dog will allow us to do as we don’t want them to be stressed out.

COMFORT CLIP - the haircut might not be as neat as what we’d like if the dog

doesn’t like certain things being done, but we will always do our best to get it done

for you.

Puppies - They can be very wriggly at the best of times. We always suggest

starting off our puppies with the wash and tidy service which allows them to

become familiarised with the experience. We also recommend that they are left just

that little bit longer in our care so they have to time run around and explore on our

open floor space in between being washed, dried and picked up again to be

groomed.

ALL PUPPIES NEED TO BE FULLY VACCINATED BEFORE THEY CAN BE GROOMED!